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For Brian Chandler, client relationships are at the core of everything he does. And with a portfolio that spans our school maintenance and cleaning contracts as well as our work with TAFE and Emergency Services, Brian is also laser-focused on outcomes and performance.
“I have a large team of almost 60. I’m constantly reminding them that the relationships we have are crucial to our success. We are always working on building strong relationships, both internally and externally.
Clearly measuring our performance against KPIs is also a big priority of mine. Change management is one of my strengths. I can identify issues and then implement improved processes and procedures. Usually, that results in not only financial outcomes for our business, but also improved asset management for our clients. It’s a win-win for everyone.”
For the past 30 years, Brian has worked in light engineering and facilities management for organisations of all sizes. He was drawn to Facilities First because of the clear company vision, our unique culture and ability to add real value in everything we do.
“It was clear from the first meeting I had over coffee with the Facilities First CEO, Ben Bayot, and CFO, Alan Fonseca, that this isn’t your average business. Where else do you find the CEO walking the floor and interacting within all levels of the team?
This is an exciting place to work because there is such a strong bond between the team. If you want something to happen, all you need to do is have a conversation with someone… and the next day it has been implemented. The ability for the team to interact and respond so quickly and dynamically is quite remarkable.”
Brian is drawn to the clients he manages because of the ability he has to make a difference. He is passionate about the community and that shows in both his work and personal life.
“Working with schools, we have the opportunity to provide safe and functional learning environments for children. It’s so rewarding to know the work we do is more than cleaning desks or managing maintenance projects. Everything we do makes a difference to the children and teachers in those schools.
Every year I commit myself to completing two different community projects. In 2019, I walked to Mt Everest Base Camp to raise funds for the PCYC so they could buy a new bus for the kids. I have worked with other charities over the years, mainly focused on helping kids in the community.
When your personal values align with the values of the organisation you work for, it makes coming to work such a joy… and that’s certainly my experience with working at Facilities First. Care really is at the heart of everything we do.”
Brian is a keen fisherman and enjoys bush walks and getting out into nature on the weekend. Along with his wife and daughter, he holds a Guinness World Record for a group boxercise class. But that’s a story for another time.