Care Assistant - Serco

Facilities First is owned and operated by Serco. Serco are currently recruiting a great opportunity for a Customer Service Care Assistant within the healthcare industry in Sydney NSW.

The Role:

Looking for casual work and keen to start your career in healthcare? But have no healthcare experience or qualification? This is the perfect, rare opportunity to support NSW Health in their clinical workforce during this unprecedented time. We have 400+ roles on offer!

These newly created support roles are in response to NSW Health needing to provide support to their clinical workforce during this unprecedented time. This is the perfect role for those looking for casual work and who may also be interested in testing/starting their career in healthcare! Particularly with Healthcare being one of the fastest-growing industry sectors within Australia.  You will not require healthcare experience or qualifications as full training is provided.


Provide day-to-day companionship and support to residents/patients and their families (including assistance with directions, information on visiting and parking options).

Schedule and coordinate calls between patients’ family members and the care team. Assist patients in contacting and communicating with their loved ones via mobile technology.

Seek direction from and communicate concerns or identified risks to nursing team to nursing team members.

Assist with activities of daily living (e.g., personal hygiene) and maintenance and fitting of hearing aids and glasses under the direct supervision of a clinical team member.

Where appropriate, and under the direct supervision of a clinical team member, provide support to patients/residents who are confused.

Under direction, pick-up, and drop-off items to and from other wards for clinicians.

Maintain a tidy, clean, and safe environment around the patient/resident (e.g., putting clothes away, cleaning bedside tables, removing trip hazards).

All you need is your enthusiasm, strong customer service and communication skills and the ability to onboard with us at Serco ASAP (target to commence 3 days online for the next available session).


Start your healthcare career now with NO qualifications or healthcare experience

Supporting the NSW Health Public Sector in hospitals and aged care

You will enjoy 3.5 days of paid training to set you up for success

Bring your proven face to face customer service skills and experience to make a difference

Essential Worker Role supporting the community

Casual ongoing contracts – more than 400 new positions

More About Serco:

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit

If you are inspired to make a positive difference and would like to be considered for this opportunity,