Client Services Manager

The Role:


  • Oversee operational deliverables and achieve the KPIs set
  • Develop and maintain strong, positive relationships with both internal and external stakeholders including direct staff and sub-contractors
  • Supporting growth within your portfolio and identifying new business opportunities
  • Drive a high performing culture within your teams
  • Manage and deliver the expectations of clients and contracts
  • Visit clients and conduct regular audits and site inspections

The Person:


  • Experience in the Facilities Services industry is essential
  • 2+ years of experience in multi-site/service management
  • Can effectively communicate at all levels within the business in both verbal and written format
  • Understanding of workplace health and safety and ability to promote a safe work culture
  • Ability to prioritise and manage tasks to meet deadlines
  • Proficient with Microsoft Office and general computer skills
  • Proven interpersonal skills and ability to directly lead a team to achieve exceptional outcomes
  • Hold a current and valid Australian driver’s license
  • Current National Police Check
  • Current Working with Children Check or ability to obtain one
  • Must be able to drive to various sites
  • Experience in payroll (preferred)
  • Work autonomously

Working with Us:


  • Ongoing support and training
  • A professional, inclusive and safe working environment
  • Autonomy in your role and ability to contribute to change

We are:


At Facilities First Australia, care is at the heart of everything we do. Australian owned and operated, we have been trusted for over 20 years to deliver integrated cleaning and maintenance solutions. We make it a priority to understand the needs of each facility as well as all those who interact with it. We are constantly striving to do and be more for our people, community, and our clients.

 

Care is at the heart of everything we do

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We are responding daily to COVID-19 while we continue to deliver the same exceptional level of service.

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Whole of Government

A successful re-tender for the Whole of Government Asset Maintenance Contract, doubling our footprint across NSW.

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Rebuilding Casula Public School

Casula Public School faced an enormous rebuild after they were hit by massive storms in late 2018... fortunately they could call on their trusted partner Facilities First Australia to manage the rebuild.

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Contact Facilities First