Contact Centre Operator

At Facilities First Australia, care is at the heart of everything we do. Owned and operated by Serco, we have been trusted for over 25 years to deliver integrated cleaning and maintenance solutions. We make it a priority to understand the needs of each facility as well as all those who interact with it. As advocates for improvement and partnership, we are constantly striving to do and be more for our people, our community, and our clients.

About the role:

  • Liaise between suppliers and management in relation to Workbills and supportive documentation
  • Ensure all Service Calls and Work Orders are managed through TemplaERP system and complete within contract KPI targets
  • Provide support in subcontractor management
  • Liaising with accounts payable to ensure the timely payment of suppliers
  • Engage in ad hoc tasks where operational support is required

Skills and experience:

  • Previous experience in a high-volume customer service or contact centre role with proven customer delivery outcomes
  • Effective written and verbal communicator. Confidence in liaising with internal and external stakeholders
  • High attention to detail
  • Ability to prioritise work and deliver in high volume situations
  • Proficient computer skills
  • Experience in the Facility Maintenance industry is highly desirable

Working with us:

  • Ongoing support and training
  • A professional, inclusive and safe working environment
  • Autonomy in your role and ability to contribute to change


To be considered for this role you must have a current police check and full work rights within Australia.


Care is at the heart of everything we do

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