Faisal Al-janabi

Client Services Manager – South Western Sydney, Maintenance


Faisal has been with Facilities First for 21 months, and he’s already found his niche – thanks to wonderful customers and colleagues… and a role he relishes.

“Facilities First is just a great place to work. The people here are amazing. You can tell that everyone who works here truly cares about what they do and about doing their best to really help people. No one does anything by halves.”

As a Client Service Manager Faisal looks after 26 schools in the South West Sydney region, while his department oversees around 200 in total.

He regularly liaises with the Department of Education’s Asset Management Unit, and with schools, colleagues and contractors.

“My role is to ensure maintenance is carried out in schools in a timely manner, especially when needed urgently such as after a storm. I schedule and work with around 20 contractors and their teams to make sure that we complete all repairs and maintenance on time… and to a very high standard.”

“I think it’s a very unique job that we have, working quite closely with both schools and the Department of Education, and I love that you can see the fruits of your labour. Recently we replaced all the fencing on a school to ensure it meets current safety standards, and it’s good to know that will now be there for the next 20 years.”

Faisal particularly enjoys that our maintenance helps keep classrooms in good condition – and that directly helps every student.

“It’s satisfying knowing that what I do helps create comfortable learning environments, and that helps students focus without worrying about flickering lights or a malfunctioning air conditioner for instance. We’re helping individuals and our communities, and it’s really good to know that you’re having a profound impact in a sector that doesn’t always get the attention it deserves.”

Facilities First was one of Faisal’s first jobs after university where he was studying to become an accountant. “I have an administration background and I actually started here in estimating. I got a really good working knowledge of contracts, and that’s been really helpful in this role.”

And another thing that helps?

“I really like the environment here. Facilities First is such a supportive company. The managers make you feel valued, and that helps you grow.”

Faisal keeps on his toes outside work too. He frequents the gym, plays tennis and swims. He loves a bit of DIY around the house… and he’s a dab hand in the kitchen where you’ll find him whipping up a Southeast Asian speciality.

“I like a good challenge, and I also like knowing that what we do here will help make someone’s life better. That really motivates me.”

“Seeing other people smile is a fantastic thing.”

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