Hannah Walton

Hannah Walton

Client Services Manager

Hannah’s career path is anything but traditional. But she brings a plethora of skills from her diverse career to her role as Client Services Manager at Facilities First.

“I worked as a Flight Manager in the aviation industry for a decade. When I got into that job I was studying for a Bachelor of Commerce. My intention was to study and move on from there… but I fell in love with flying! I’ve always been interested and open to other industries. Ultimately the decision was made for me when the global pandemic hit and brought the aviation industry to a very sharp halt.

I was considering what I would do next when one of my colleagues from the airline told me about Facilities First.

While on the surface it doesn’t look like they have anything in common, the role I’m doing now is actually quite similar to working as a Flight Manager. It’s all about relationships and dealing with lots of stakeholders and employees.”

After spending so many years in the air, Hannah knew that she wouldn’t be able to go to an office job where she was sitting behind a desk. She loves to be out on the road, visiting her clients and building relationships.

“I love working with people and meeting new people all the time. I’ve been able to create really great relationships with our cleaners and clients. It’s a really positive experience to see a mutually beneficial relationship develop.

I’m an extravert and I get my energy from being around people. After a very hectic day it is really rewarding to know that I have been able to make a difference in someone’s day… to make them feel comfortable or to give them some positive affirmation.”

With her background in the airline industry – where the culture of service is particularly strong – Hannah also brings a different perspective which she loves to share with the team.

The culture at Facilities First is so positive. I have been able to bring my skills and experience – particularly in relation to customer service – to the business and that has been welcomed with open arms. Everyone here is excited about how we can improve our service and wow our clients. I feel so fortunate to have found Facilities First and to be part of what we are doing here.”

One of Hannah’s other passions is fitness. She holds a Certificate III in fitness, is studying to achieve her Certificate IV and even teaches some fitness classes on the weekend. She is also a crazy doc mum to a pair of dachshunds – Mika and Otto. On the weekend she loves to get outdoors – camping, hiking and kayaking… and of course, travel will always be a big part of Hannah’s life.

Meet the rest of the Facilities First team

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