Jackie Keenan

South East Queensland Operations Manager


Jackie is no stranger to the cleaning industry. She has spent the best part of the last 30 years working in various roles in both Australia and New Zealand. She knows the industry inside out and has a strong commitment to providing an exceptional level of service and care.

“This industry isn’t for everybody. Many people don’t realise just how hard the job can be. But I love to be challenged and to be busy. I’ve stayed in the industry for so long because I love it. Every day is different.

I’m on the road a lot and I’m always juggling lots of different tasks. I couldn’t do an office job where I’m sitting behind a desk all day. The reward for me is getting through the day and looking at all the challenges I have overcome. It makes it all worth it in the end.”

A huge part of Jacqui’s role is managing her team. And it’s one of the parts of her job that she enjoys the most.

“I have a very humble approach as a manager. I believe in giving everyone a fair opportunity and bringing out the best in them. I never judge a book by it’s cover. In the past when I’ve given people that chance I’ve been able to turn even the worst attitudes around. For me it’s always about pushing people to be their best.

I’ve got a really amazing team. Everyone in the team is hardworking and they go above and beyond what they need to deliver. They want to work and they want to do the best they can every day. We are all part of the journey together so we all encourage and support each other.”

While Jacqui has spent many years in the industry, she started with us at Facilities First in 2019. She brings a wealth of experience in establishing new sites, managing teams and delivering training to cleaners.

“I work across a number of different clients in different sectors and each has its own unique challenges. I enjoy seeing the changes that happen when we focus on our service and quality we deliver. We are growing so much across our different sectors. It’s exciting to be part of that growth with Facilities First.”

Jackie is a mum of four boys – all now adults – and also has four grandchildren. Her sons all play rugby league so she often spends her weekends watching them play.

“We’re a big family but we’re also very close. In the summertime we love the outdoors. We spend time at the beach, kayaking or playing sports. We’re also very musical so you’ll often find me at my son’s gigs listening to him sing.”

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