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“I’m all about people and relationships. If you don’t have a good team that’s motivated to come to work, the business isn’t going to move forward and succeed.”
Megan is a strong believer in the power of relationships to achieve results. And in her role as State Manager NSW/ACT she has a lot of relationships to maintain. From her clients to the cleaners, supervisors, Client Services Managers and Operations Managers in her team, Megan is passionate about building solid relationships with each and every one.
“One of the best parts of my role is getting out on site and visiting our clients and teams on the ground.
When I can see the cleaners and the work they are doing, it gives me a greater understanding of our business and the work we do.”
Megan originally hails from the UK where she worked in community development within the disability sector. She originally came to Australia on a working holiday visa and worked in a number of temp roles… until she found Facilities First.
After initially starting with us in an admin role, Megan now calls Australia home and has progressed through our business to take on a leadership role. She loves the culture of the business and the autonomy she has to own her role.
“In this role – and my previous roles at Facilities First – I have always been able to make the role my own. I am able to put my stamp on things as opposed to it being really rigid. It’s quite flexible… I can make decisions and I know I’ve got the support of the team to do so.”
The portfolio Megan oversees includes the stadium, commercial cleaning and health and aged care cleaning divisions in NSW. It’s a big portfolio. And Megan does a brilliant job of it. Other than her focus on relationships, Megan knows that care and quality are essential ingredients in the work we do at Facilities First.
“Our supervisors have very high standards. They ensure their teams deliver exceptional quality and that the clients are happy. The hard work and commitment they put into their role is above and beyond and they really don’t get enough recognition for how much hard work they do.
If someone attends an event at a stadium we clean and it isn’t up to scratch, it will stop people coming back to more events. The cleanliness really does impact how many people they get through the door.
And in the health and aged care sector, cleanliness and infection control are at the top of the priority list. If families visit their relatives in an aged care facility and it’s not clean that will be the first thing they notice.
The quality of our work is at the centre of everything we do.”
Most mornings before she comes to work, Megan will go for a run. She is a keen long distance runner so joins a running group a couple of mornings a week. She also enjoys cycling, netball and touch football. On the weekends if she isn’t playing some kind of sport she is out and about spending time with friends.