OUR APPROACH

Our commitment is to our clients and their unique facility needs.

Our commitment is to our clients and their unique facility needs.

At Facilities First, we believe our team to be an extension of your business.

We work with you to develop a solution that will support your facility and its cleaning and maintenance needs all year round. We treat your facility as if it were our own. Your places, our care. 

Care

We are all accountable for ensuring that every task we perform is performed safely and with a positive and caring approach.

We take responsibility for our actions, individually and as a group.

Every day, we look to make a positive contribution to the health and well being of our people, our customers, the communities we work in and the world in which we live.

Making a Difference

Together we make the difference.

We are passionate about delivering superior service to our clients and take pride in achieving this. We look to replicate success, learn from mistakes and develop the ideas, innovation and practices that will help us improve and lead our market.

We embrace creative ways of thinking and push boundaries to challenge conservative thinking to meet or exceed expectations of all stakeholders.

Purpose

We encourage individual ownership but work as a team.

We value the expertise, individuality and contribution of all colleagues, working in support of each other and readily sharing good practice in pursuit of shared goals.

We embrace creative ways of thinking and push boundaries to challenge conservative thinking to meet or exceed expectations of all stakeholders.

Diversity

Diversity means difference and inclusion means our ability to include difference.

We know it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed.

We encourage healthy debate and differences of opinion.

Relationships

We set the highest ethical and professional standards at all times.

We want all our relationships to be based on honesty, respect, fairness and a commitment to open dialogue and transparency.

We are respectful and supportive of one another. We lead and learn from each other in innovation, service and knowledge.

Strength

Strength in all we do.

Acting with courage, challenging the status quo and finding new ways to grow our company and each other.

We approach every day with a positive attitude and a willingness to grow, learn and challenge ourselves and each other.

We love our people

“Working at Facilities First Australia gives me the opportunity to grow on both a personal and professional level. Building relationships across Australia, working collaboratively and having the chance to make a real difference for our people is what I value most.” 

Lauren Moore, Business Partner People & Culture 

and we care about our clients

“Since the transition to Facilities First, ACU has had the pleasure of overseeing an invigorating level of enthusiasm and motivation with frontline service staff. The inspiring level of humility and dignity that Facility First management constantly demonstrate to their frontline staff is the foundation of their ongoing success; offering high levels of vigilance, productivity and, most importantly, contract stability.”

Jye West
Associate Director of Facilities Management
Australian Catholic University

“We have always found Facilities First Australia to be reliable and focused on delivering the required outcomes for our projects, understanding the unique requirements of delivering cleaning services on an active construction project with pressing timelines.”  


Maria Beavon
Estimating Assistance
Hutchinson Builders
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