We are responding daily to COVID-19 while we continue to deliver the same exceptional level of service.Find Out More
“I’ve grown more in my time at Facilities First than I have at any other company I’ve worked at. And that’s because they believe in me and give me opportunities to learn and grow.”
There is no doubt that Rosa McMahon loves her job and is committed to delivering the best possible outcomes for her clients.
Rosa’s clients are schools within the Victorian Department of Education and Training. As the contract manager it’s Rosa’s job to ensure that each contract is fulfilled and the work runs as it should. Relationships are critical to her success, so she spends a lot of her time working on the relationships she has with her team and her clients.
“My strength is certainly in building relationships. I have the ability to communicate with all different levels of people whether that’s a school principal, a contact from the Department of Education and Training, a teacher or one of our cleaners. My style is very much collaborative… I don’t want to be overpowering, I want to build genuine relationships.
I am someone who is fair, reasonable and understanding. I want to empower my team to get the best out of them. I always encourage them to take responsibility for their schools, give them space to manage the budgets and requirements, knowing that I am always there when they need help.”
Day-to-day, Rosa is out meeting with schools and principals to check the progress of the Cleaning Services Plan and that the work is done as it should be. She’s worked in the cleaning industry for five years, plus more than 15 years in the telecommunications industry, so knows what it takes to deliver great results.
For Rosa, it is the responsibility of her role and working as part of a team that gets her out of bed in the morning. She is passionate about developing her team so they can do their best work every day and grow into other roles within the company.
“I enjoy working with the people in my team and they enjoy working with me. I like the interactions I have with the schools and cleaners and I love being in a leadership role where I am responsible for people and relationships.
The culture at Facilities First is fantastic. There is open communication between the different teams – from finance to HR, business development and the help desk – and everyone is available to genuinely help each other. It’s important for me to work for an ethical company like Facilities First. This is a company that invests in their people and identifies talent to move people across the business. That aligns really closely with my own values.”
Rosa starts most of her work days with a visit to the gym to start her day with a clear mind. As a Melbournian, she is also a huge AFL fan, supporting the Richmond Tigers… but we don’t hold that against her!