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Samantha originally started in the industry as a cleaner. Always one to put up her hand for any job, she has worked her way through administration, cleaning supervisor and facility management roles to where she is today as the National Key Account Manager.
“I joined the Facilities First team in 2017. I knew someone who was working here and I could see how much the company was growing. I wanted to be part of that – developing and helping the business move forward.
There are definitely a lot of great people in the business who I’ve learnt a lot from in my time.
Over three years I was given the opportunity to work in three different roles and I was supported by the business to have that growth as well. It has been a really personal experience.”
Day-to-day, Samantha liaises with all of our national key commercial cleaning accounts. She meets with them monthly to nurture the relationship and keep the accounts running smoothly.
“Relationships are key to my role. It’s all about striking a balance between clients, subcontractors and my colleagues. I need to ensure that everyone has what they need to get the job done.
I genuinely want to help people. I’m really flexible and will go out of my way to assist people where I can. I don’t look at my job as just clocking in and clocking out… I’m here to make a difference. It’s all about care.
Honesty is really important to me. I’m a big believer in treating people how you expect to be treated yourself. And I bring that to my role here at Facilities First.”
Samantha loves the variety of her role. Every day is different… and she wouldn’t have it any other way.
“I love being part of the different challenges that come up in my role. COVID-19 has certainly been one of those challenges. We had to adapt very quickly to ensure that our clients had everything they needed. I’m really proud of the work we have done to keep our clients – and the community – safe.
But it doesn’t matter if it’s something major like COVID-19 or daily operations, I need to ensure we have consistency across the board and every site in every state is receiving the same level of detail. By providing that regular and consistent service to our clients, when something major does happen – like COVDI-19 – they know that we are a pillar and will respond flexibly to go above and beyond to assist them.
It all comes back to me wanting to help and make a difference. I can really do that in my role here at Facilities First and that is so rewarding.”
Other than being a superstar in her job at Facilities First, Samantha is also a qualified makeup artist. On the weekend you will find her doing a lot of a makeup artistry and face painting. And if she isn’t doing that she is spending time with her family and friends.