We are responding daily to COVID-19 while we continue to deliver the same exceptional level of service.Find Out More
After 15 years as an aircraft maintenance engineer, Todd McKay was looking for a change.
He was feeling stale and wanted to find a role where he could use his brains more than his hands. He found his way to facility maintenance and joined the team at Facilities First in early 2019.
“A few months after I started at Facilities First, I knew that I had found a wonderful company. There is a really positive team environment here with good people who go above and beyond to support each other.
More than the team and company, I love the diversity of my role. Knowing that we provide support to emergency services to keep them operational 24/7, that’s a great feeling.”
Todd takes care of preventative maintenance across more than 70 NSW Ambulance and Fire and Rescue sites across South West and Northern Sydney. Anything from essential urgent repairs to day-to-day operational requirements, meeting with clients on site and conducting safety and quality audits, Todd is across it all. And it’s a job he finds very rewarding.
“I get to see the job from start to finish, rather than just looking after part of it. When there is something hindering operations at a station, I see that the whole way through to remove the client’s problem and get things running smoothly. For me, that is very satisfying and a huge part of why I love my job.”
Given the nature of our emergency services client operations, Todd can be called on anytime of day or night to respond to urgent repairs or requests. And for Todd, it all comes down to the relationships he has and getting the best outcome for the client.
“We previously ran our emergency services contract differently, but when we switched over to a one contact system, where I am the single contact for my clients, the difference was phenomenal. We no longer start a job and then pass it over to another team member… we are there from the start of the job through to completion as a single point of contact.
When an ambulance station has a roller door that won’t open, we need to deal with that urgently. My clients know who to call and the service they can expect. I really pride myself on that level of service I provide.
It’s tough when you get a call at midnight on a Friday, but you do what you have to do… it really does come back to care.”
When he isn’t working, Todd enjoys playing golf and keeping busy with DIY projects around the home. He’s never been called away from a game of golf for a client emergency, but he has had to sit a few holes out in the name of doing the best he can for his clients.